Customer Service Reviews

We have six shops across Scotland and North East England, and we sell top-brand electric bikes, road bikes, mountain bikes, folding bikes, parts, accessories and clothing for men, women and kids. You can rest assured that every single one of our bikes is assembled by an expert mechanic who performs a detailed and thorough check before it's passed to you. If we post a bike out to you, all you have to do is straighten the handlebars and put on the pedals, which is incredibly straight-forward - we even send you the tools you need and set of instructions. For general enquiries, you can Email Us or call us on Tel: 0345 257 0808. In the meantime, below you'll find some links to the various sections we supply items for.

Bikes E Bikes AccessoriesComponents ClothingSaleGifts

Giant Store by Edinburgh Bike Coop

4.8

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Elodie Robert-Christensen

4 weeks ago

Absolutely fantastic service from start to finish. The staff were so kind and took a lot of time…

Absolutely fantastic service from start to finish. The staff were so kind and took a lot of time explaining everything and giving their best advice. As a first time e-bike buyer they gave me a very insightful but accessible information. Did not push to sell anything but gave super advice when I asked questions. Super helpful and knowledgeable with cycle to work scheme. I could not recommend them more.

James Dalgleish

3 months ago

I recently bought my first higher-end bike, and the help I received from the team here was…

I recently bought my first higher-end bike, and the help I received from the team here was phenomenal. They helped me try multiple sizes, gave some excellent advise on maintenance and even helped in measuring up an existing bike of mine to match the fit. I had an issue with a loose rear wheel a few months into ownership. I took it into the store and again the team were superb, and carried out the complementary 6-week service since I had forgotten to redeem it (it had been a few months by this stage), and stripped and rebuilt the rear hub. The bike now rides like a dream. 10/10, I'll be sure to come back next time I need some work done. Particular shout out to James and Sam who provided the help!

Edinburgh Bicycle Coop, Bruntsfield

4.5

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Siddharth Setlur

in the last week

I don’t usually review stores but I have some things to say. Bought a new bike here in September and…

I don’t usually review stores but I have some things to say. Bought a new bike here in September and thought it was a bit pricy I was very happy with the quality (and still am) but I feel like the service could be slightly better and the employees a bit better informed. Firstly, as I understood it (and believe I was told though they claim otherwise) I had a free 6 month and 1 year service but it was in fact a 6 week and 1 year. Given the fact that they send you all receipts by email you would think they could remind you about the service or at the very least do the 6 week service after 6 months and then another at a year since it costs them the same. Since I had a few minor issues with the bike (that to their credit they fixed at the service), I wanted to bring in the bike early for my 6 month service at which point they informed me that no 6 month service was offered and that the only option would be to do the 1 year service early and miss out on it. Now to the point of the misinformation - I wanted to buy lights for my bike when I bought the bike. This was my first time owning a bike and previously I had always borrowed or used bike share services. I was certain that there was a non battery powered light option that took power from the pedaling motion of the bike (I now know they’re called dynamo powered lights). I didn’t know the terminology back then, but all the other bikes I’d used used this tech so I was sure this existed. Now they don’t sell these lights , which is fair enough but the salesperson was very dismissive and condescending of me when I asked if they had this kind of light (describing it as something that was powered by the wheel motion). He was very confident in saying that such tech didn’t exist and said it in a manner that made me feel very small. Perhaps he just wanted to convince me to buy their battery powered light which I now have to recharge almost every 2 days because the battery quality deteriorated so fast.

Sarah C

in the last week

Always excellent service from knowledgeable team there in both the shop and the service centre.…

Always excellent service from knowledgeable team there in both the shop and the service centre. Certainly our first choice of bike shop in Edinburgh.

joke biesta

a week ago

I've been coming here for quite a few years now and have found staff extremely helpful and kind.…

I've been coming here for quite a few years now and have found staff extremely helpful and kind. Lukasz (?) and Jaime have sorted out my bike's problems in sometimes unconventional ways, going above and beyond!

Richard Bevan

3 weeks ago

Immediate fix of my sons pedal which had sheared off the crank arm. They stopped what they were…

Immediate fix of my sons pedal which had sheared off the crank arm. They stopped what they were doing and spent a good 20 mins rethreading. I offered to pay but they said no. Extremely kind of them !!

Brian Robinson

3 weeks ago

I’ve bought bikes from Edinburgh Bike Coop for my kids for over a decade. As usual, very helpful and…

I’ve bought bikes from Edinburgh Bike Coop for my kids for over a decade. As usual, very helpful and informative staff to help with my son’s first adult sized mountain bike.

EDINBURGH BICYCLE COOP, CANONMILLS

4.4

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Duncan Hand

2 weeks ago

Recently purchased a Brompton G-line bike from their Canonmills store. The guys in the shop were…

Recently purchased a Brompton G-line bike from their Canonmills store. The guys in the shop were very helpful, spending plenty of time to discuss different options etc. I was able to try 2 different sizes of the bike on back-to-back test rides, and they also put some spd pedals onto the bike for me as that is my preference. It is worth noting that they provide a 6 week check on a new bike and a free service after 12 months. A clear 5 stars!

Robin Parbrook

a month ago

The team were great super helpful - changed my pedals without charging and provided lots of good…

The team were great super helpful - changed my pedals without charging and provided lots of good advice - thank you !

Filippo Mariani

a month ago

I feel so lucky to stay in Canonmills and have Edinburgh bike coop near to my flat. The guys are…

I feel so lucky to stay in Canonmills and have Edinburgh bike coop near to my flat. The guys are very kind and always ready to help. The last time I stopped there it was a rainy night. Probably, I was the last customer and my bike was very muddy and completely wet. My front derailleur stopped working and I could not regulate my front gears. Not being scared by the mud, the guys promptly helped me, fixing my bike and not letting me pay. They said it was an easy job. The least I can do is leave a great review here! Thank you guys :)

Lorraine Williams

2 months ago

Poor customer service. Not a great experience.

Greg Brown

2 months ago

Highly recommended shop! Every experience I've had in here has been overwhelmingly positive, the…

Highly recommended shop! Every experience I've had in here has been overwhelmingly positive, the staff in particular are so friendly and helpful. I do most of my maintenance myself, but when I need something specific that I don't have the tools / experience for, the shop has always been able to help out really promptly which I really appreciate. 10/10 - will be back soon. Thanks!

EDINBURGH BICYCLE COOP, NEWCASTLE

4.6

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Shaun Ward

2 weeks ago

Extremely helpful and knowledgeable. No sales pressure and willing to spend as much time with you…

Extremely helpful and knowledgeable. No sales pressure and willing to spend as much time with you explaining different aspects of bikes and trying different set ups to suit. Excellent service.

Meekay

a month ago

I had a fantastic experience at Edinburgh bike coop! I brought in my bike for a complete build and…

I had a fantastic experience at Edinburgh bike coop! I brought in my bike for a complete build and they managed to turn it around in the same day, which was incredibly convenient. The staff were friendly, knowledgeable, and clearly passionate about bikes. They did a great job with the build, and my bike rides perfectly. Highly recommend this place for their excellent service and speedy turnaround!

Brian Ford

a month ago

Carl von Weiler

a month ago

I had been recommended to book our E-Bikes for service with Edinburgh Bicycle Coop, by a friend, and…

I had been recommended to book our E-Bikes for service with Edinburgh Bicycle Coop, by a friend, and we had a brilliant experience there. They were responsive and helpful over the phone initially, and when it came to taking the bikes there, they were helpful again, listening to the questions we had about the bikes, as we were new to E cycling. The team fully serviced both bikes superbly, and went through the service details, explaining things with care and attention. Asking if we would like a little guidance in how to care for our bikes, they again explained things, and gave us great advise. I left having greater knowledge and therefore confidence, towards future E-Bike experiences. Thank you so much to the whole team, who obviously take great care, producing quality work together as a community, towards the future for cycling.

Leslie Blackburn

a month ago

Cannot fault this place. Nothing is a bother for them

EDINBURGH BICYCLE COOP, LEEDS

4.3

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sam eustace

a week ago

Extremely polite and helpful staff. Worth a visit to keep things local!

Info Stored

2 weeks ago

Edinburgh cycle Leeds. Excellent service today from this Bike Shop. Chris their team member was…

Edinburgh cycle Leeds. Excellent service today from this Bike Shop. Chris their team member was outstanding, responsive reactive and immediate. I have to say as a former non-executive director within NHS Leeds and CEo it does impress me when staff excel and go above their duty. This person did and impressed me so much helful and seized the chance to help! Thanks Excellent knowledge base, excellent customer care attentive responsive and above all very customer focused nothing is I cannot do approach with Chris. Having been in this Bike Shop with my children for many years I remember the fun we had in that shop and today Chris has reminded me of those wonderful memories . I would like management to really respond and inform other staff, who in my past exams have not had these qualities that are required in a day when expense is astronomical of bikes to learn from Chris and understand how to operate in a fast changing environment, delivering a pace and being focused. I have had to write this review, immediately after visiting the shop as a customer service was excellent, interactive cooperative understanding and as said provides the confidence that this Bike Shop and the staff are well trained and well equipped to deal with anything that walk through the door . Kind regards.

Phil Dixon

2 months ago

Products, customer service & deals are great.

Martin Cliff

3 months ago

Great guys at Edinburgh Bicycle Coop. Stuart and the team are always very friendly and attentive and…

Great guys at Edinburgh Bicycle Coop. Stuart and the team are always very friendly and attentive and have years of knowledge and experience with all things to do with bicycles and they also have a great workshop. It's easy to find and has plenty of on-site free parking, I would highly recommend you try this place.