Customer Service Reviews

We have six shops across Scotland and North East England, and we sell top-brand electric bikes, road bikes, mountain bikes, folding bikes, parts, accessories and clothing for men, women and kids. You can rest assured that every single one of our bikes is assembled by an expert mechanic who performs a detailed and thorough check before it's passed to you. If we post a bike out to you, all you have to do is straighten the handlebars and put on the pedals, which is incredibly straight-forward - we even send you the tools you need and set of instructions. For general enquiries, you can Email Us or call us on Tel: 0345 257 0808. In the meantime, below you'll find some links to the various sections we supply items for.

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Giant Store by Edinburgh Bike Coop

4.8

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James Dalgleish

a month ago

I recently bought my first higher-end bike, and the help I received from the team here was…

I recently bought my first higher-end bike, and the help I received from the team here was phenomenal. They helped me try multiple sizes, gave some excellent advise on maintenance and even helped in measuring up an existing bike of mine to match the fit. I had an issue with a loose rear wheel a few months into ownership. I took it into the store and again the team were superb, and carried out the complementary 6-week service since I had forgotten to redeem it (it had been a few months by this stage), and stripped and rebuilt the rear hub. The bike now rides like a dream. 10/10, I'll be sure to come back next time I need some work done. Particular shout out to James and Sam who provided the help!

Steve Wilkes

3 months ago

We bought a liv gravel bike from here. Lots of help, patience, advice and no pressure service. My…

We bought a liv gravel bike from here. Lots of help, patience, advice and no pressure service. My wife was newish to cycling so her questions were answered in a clear, easy to understand way. When I asked some slightly more technical questions, clear they really knew their stuff. Highly recommended.

Annie Robertson

a month ago

I've purchased 3 Giant / Liv bikes in three years, all from different stores. I've dealt with Giant…

I've purchased 3 Giant / Liv bikes in three years, all from different stores. I've dealt with Giant Stirling and Pedal Power in West Calder previously, and have had fantastic, faultless experiences with them. I wish I had gone to them in September 2024 as I have had such a negative experience with the Edinburgh Giant Store. I had been considering buying a gravel bike, and had a good idea which model I wanted (Liv Devote Advanced 2). Edinburgh Giant was listed as having the correct frame size for me (Medium), so on 5th September I travelled to visit the store. When I was in the store I spoke to Simon, sat on a slightly different version of this model, which was enough to confirm the correct frame size. I wanted to check my finances to decide how best to pay for the bike and said that I would likely call the store the following day. Simon said that would be fine, and that if I did phone then I would be able to have the bike the following week (12th September). When I phoned the following day I spoke to another member of staff, paid the required deposit (20%), and was then told it would be 19th September before I would get the bike. I was naturally disappointed, but didn't take issue with it. When I went to collect the bike on 19th September, a member of staff brought the bike through and took the balance of the remaining amount from me. He was not terribly clear in his communication, but said words along the lines that I would get an email saying that I would get two free services, but this is not the case so I could choose to either have a six week check or a service at 4, 5, 6 months or whatever..... it was around this point when my partner noticed damage on the bike - on the paintwork just above the Liv logo. Simon came over and attempted to "fix" it but had to admit that he couldn't. He offered to either take some money off, or get a replacement. I said I would rather start from a point of perfection. Simon said he would throw in some extras to make up for the inconvenience and extra travel (not to mention the days I had to take off work to collect the bike) etc. He also made a rather lame excuse about the damage not being spotted as it was on the non-drive side......my belief is that a PDI should be for the entire bike, not just one side. Incredibly disappointed, I left the shop. I phoned the store a few days later and spoke to yet another different person who didn't seem to have much of a clue, and he told me that my replacement bike would take a couple of weeks. I was pleasantly surprised when it came in earlier than that, and I was able to pick it up on 25th September. When I collected the bike I was served by another person who didn't seem to know the saga of the damaged frame etc, Simon was speaking to a customer and my time on the parking meter was running out (parking is challenging to say the least around the store), so I left the store, and instead replied to Simon's "welcome" email, which states "If you have any questions regarding your new bike, please don't hesitate to reply to this email.". I replied to that email twice - on 30th September and 2nd November to enquire about the "extras" that were promised for the hassle caused, and still no reply. The communication in this store is absolutely atrocious. Nobody seems to know what is going on, and you get different stories each time you speak to a different member of staff. Needless to say I have absolutely no intention of ever returning.

Syed Faizan Haider Rizvi

3 months ago

Simon is really detail oriented guy, I was having an issue with my display and he told me to operate…

Simon is really detail oriented guy, I was having an issue with my display and he told me to operate the display my installing the application, told me every step in detailed. That was my first experience in stockbridge shop. Amazing service.

Alex Hunter

a year ago

Recently bought a Revolt 1 and put it through some really tough terrain over 2 days in the Scottish…

Recently bought a Revolt 1 and put it through some really tough terrain over 2 days in the Scottish Highlands. It came up trumps. Also want to say the staff are great and nothing is any trouble for them.

Edinburgh Bicycle Coop, Bruntsfield

4.5

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a week ago

Amazing service from Rhodri was very helpful with everything!

Alfie Garland

a week ago

Had to pop in due to a derailleur issue, the staff were very kind and able to sort my problem same…

Had to pop in due to a derailleur issue, the staff were very kind and able to sort my problem same day for a fantastic price. Special thanks to Joe for all his help!

Matthew

a month ago

Ordered online, the only bike shop that had the wheel I wanted for my MTB. Fast delivery and good…

Ordered online, the only bike shop that had the wheel I wanted for my MTB. Fast delivery and good customer updates, will shop with them again

Eric Robertson

2 months ago

A great bike shop. Always very friendly and helpful.

Calum Dunlea

2 months ago

John was very helpful and got my bike fixed faster than I thought.

EDINBURGH BICYCLE COOP, CANONMILLS

4.5

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Greg Brown

in the last week

Highly recommended shop! Every experience I've had in here has been overwhelmingly positive, the…

Highly recommended shop! Every experience I've had in here has been overwhelmingly positive, the staff in particular are so friendly and helpful. I do most of my maintenance myself, but when I need something specific that I don't have the tools / experience for, the shop has always been able to help out really promptly which I really appreciate. 10/10 - will be back soon. Thanks!

Ed Chambers

2 weeks ago

Excellent service here at Canonmills Bicycle Coop. Very helpful and knowledgeable people. The…

Excellent service here at Canonmills Bicycle Coop. Very helpful and knowledgeable people. The turnaround time here for work is impressive. I had a motor fail on a Brompton Electric and it was replaced under Brompton warranty within 24 hours. Did everything they could to see the job done to the highest standards and as quickly as possible. Chapeau to Bromtpton also. Excellent customer service as always. Thank you very much 😊

Ross Morrison

3 weeks ago

Fantastic service from professionals who know their craft. John the store manager went out his way…

Fantastic service from professionals who know their craft. John the store manager went out his way to help me with repairs to my bike. During the work it was clear there were other things he identified from a safety perspective that left me feeling bet restored when leaving the doo that my bike was in great working order. Couldn’t have been more helpful. Great local experts. Couldn’t recommend more highly.

Peter Lawson

4 weeks ago

Really helpful staff....they know their stuff and are super patient

Carolina Rocha Santa Maria

a month ago

We got a bike from them yesterday and the experience was great. Before deciding which one to get,…

We got a bike from them yesterday and the experience was great. Before deciding which one to get, they answered all our questions and let us try multiple bicycles. John Hartley was especially helpful and happy to guide us. Thanks!

EDINBURGH BICYCLE COOP, NEWCASTLE

4.6

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Raymond Lugsden

in the last week

New to cycling and second visit to the shop, fitted mudguards and replaced cables, excellent staff…

New to cycling and second visit to the shop, fitted mudguards and replaced cables, excellent staff with good knowledge and very pleased with the price, definitely recommend

John Wilkinson

in the last week

Great service once again. We took a bike which we originally bought from them for repair following…

Great service once again. We took a bike which we originally bought from them for repair following an accident. The parts were sourced, fitted and the bike returned. We were very happy with the service provided.

C M

3 weeks ago

After the bike was in 10 years’ storage, in a damp garage, EBC got it like new again - in less than…

After the bike was in 10 years’ storage, in a damp garage, EBC got it like new again - in less than 24 hours. Professional and passionate- unlike Halfrauds. Worth the travel from Whitley Bay during a storm!

Malte B.

3 weeks ago

Ken D

a month ago

Extremely helpful, friendly and knowledgeable staff providing advice on a wide range of cycling…

Extremely helpful, friendly and knowledgeable staff providing advice on a wide range of cycling products

EDINBURGH BICYCLE COOP, LEEDS

4.2

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Martin Cliff

a month ago

Great guys at Edinburgh Bicycle Coop. Stuart and the team are always very friendly and attentive and…

Great guys at Edinburgh Bicycle Coop. Stuart and the team are always very friendly and attentive and have years of knowledge and experience with all things to do with bicycles and they also have a great workshop. It's easy to find and has plenty of on-site free parking, I would highly recommend you try this place.